Product Name: Three Pillars Help Desk Software – The Support Desk Designed For And By Internet Marketers
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Three Pillars Help Desk Software – The Support Desk Designed For And By Internet Marketers is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.
Description:
NOTE: ThreePillarsHelpDesk has been acquired by Jitbit Software Helpdesk. If you’re looking for a modern helpdesk system to manage support tickets – please consider Jitbit
Designed especially for Internet marketers,
bloggers, Ebayers, affiliate marketers,authors, and
infopreneurs.
Spend less time on your business, and
make more money by providing high quality, professional
service which creates long-term repeat customers!
From: The Laptop of Willie Crawford
Date:
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RE: How to save time, keep customers smiling
and boost profits in one easy step…
Hi, my name’s Willie Crawford, and “I’m
one of you.” I know how busy running an online
business can be, and I’m going to make it easier.
As an online marketer, there are three
key things you need, regardless of what niche you’re
in, what products you sell or how you sell them:
Trust is a huge factor in selling
online. If your visitors don’t trust you, they’ll
NEVER buy from you. If you look like a reputable,
professional company who cares about them as a customer,
they’ll happily whip out their wallets and buy whatever
you’ve got.
Business is hard, isn’t it? It takes
a lot of time and effort, and working on the web
it’s so easy to get distracted by any number of
things. You need to be able to manage your time
effectively, cut out as much fluff as you can and
make every second count.
Lastly, you need to be sure that everything
you’re doing will pay off in the long run. It’s
no good spending a week working tirelessly on something
that won’t pay the bills at the end of the month.
Everything you do must lead to income in one way
or another.
That’s it – the basics of presenting a
unified, branded, professional and profitable image
for your online business.
If you can do all that, you have the foundation
of being ultimately successful in place, and can get
on with big picture planning and moving your business
forward painlessly
To help you further achieve these three
foundational pillars of Internet Marketing success,
and to keep your customers happy, I bring you…
‘Three Pillars’ is a web based application that
will enable you to run your own web based Support
Desk, helping you to automate and centralize all
your customer support duties, while getting the
most out of every minute that you spend interacting
with customers.
Visitors can either find the answer to their
question in your knowledge base of Frequently
Asked Questions, or they can create a new specific
support request and receive a ticket to track
it’s progress.
NOTE: For users of the Rapid Actions Profits
affiliate system, Three Pillars can be configured
to open within the RAP control panel.
Now before you go clicking off this page
out of sheer boredom, let me just say this:
Look around you. How many of the sites
that you visit on a daily basis employ some form of
centralized customer service system? How many “gurus”
have their own help desk?
Why? Because it’s the best solution to
a common problem. Customers will always need help and
support with your products, and the best way to minimize
the time you spend on this, and to maximize the effect
of your dedicated personal support is to centralize
it with a help desk system like ‘Three Pillars’.
If you don’t have a help desk already
you’re wasting valuable time. Plus, you’re not taking
the chance to simply and easily deliver high quality
personal service to your customers, which will improve
their satisfaction and make them more likely to buy
from you again!
I’m very impressed with your
“Three Pillars Support Desk.” Installation
was quick and easy, and I had it up and
running in no time. This will save me a
lot of time and effort for sure!
I created ‘Three Pillars’ after a long
and fruitless search for a cheap and effective web-based
help desk solution. They were either too expensive,
badly put together, buggy, lacked important features
I needed, were discontinued, created using arcane or
obsolete technologies or just plain JUNK!
I needed something simple, lightweight
and easy to install but with all the features you’d
expect from a professional solution. With that in mind,
I chained myself to my laptop, and here is what the
resulting Three Pillars Support Desk can do:
– Create ticket
Allows the user to enter their full name,
email address, a subject for the ticket, their
message and forces them to enter a CAPTCHA
(all they have to do is read a few characters
and numbers from a small image to prove they’re
a human – this stops SPAM bots in their tracks!).
The ticket is created in the database and
a Ticket ID is returned to the user, so they
can come back to the site at any time in the
future to check the status of their support
request.
– Check ticket status
Once the user enters their email address and
Ticket ID, they can view the entire ticket
history – their messages along with all replies
from the administrator(s).
Of course, they have the option to add a
new reply to the ticket on this page.
– Super Admin (You) and Admins
Give different people password protected access
to different categories and different levels
of your help desk. You decide who can read
and respond to which help tickets. You decide
who can change system configurations. You
decide which drop-down “One-Touch Responses”
each admin can use or edit. You decide which
admins can add templated responses to which
category, who can add to your FAQ, etc.
The degree of customization you exercise
just by checking boxes within your configuration
setup will amaze you. These setting can be
changed by the Super Admin at any time.
– Email notifications
The Three Pillars Support Desk offers 4 different
automatic email notifications:
Back and forth conversation can continue
through unlimited cycles.
All email notifications are optional and
can be switched on or off from within the
administration panel (see below). You can
also define signature files to be added to
both ticket messages and emails (hint: this
is a great place for a promoting a pet project).
– FAQ / Knowledge Base
The Knowledge Base is designed to save you
time answering the same questions over and
over. When you see a common theme appearing
in the questions you’re being asked, you can
create a “Frequently Asked Question”, or FAQ,
that users will be able to view from the homepage.
They can either view the mostly popular questions,
or search to find the answers they need.
Having this in place, and editable from within
the admin panel, will save you a ton of time
when launching new sites or new products,
or even just with day to day support emails.
– Multiple rotating signatures
So you can automatically promote multiple
campaigns in your signatures without any extra
effort.
– Ticket priorities
To help you allocate your time more effectively
and deal with urgent or emergency support
requests first.
– Ticket categories / departments
If you have several websites, products or
services and you want to be able to separate
each one’s support requests (for example,
if you have one member of support staff for
each site), users can choose a department
or category for their tickets.
Each admin sees ONLY tickets in their assigned
categories.
– Installer
No more difficult file editing or messing
around with crazy SQL commands. Just browse
to the install script, fill in a few details
and you’re done.
– Web based settings config
The Help Desk is entirely configurable from
the web based settings panel. Database settings,
admin passwords, admin category assignment,
automatic email notifications and general
configurations.
You can also edit your sitewide signature
from within this section. Your signature appears
in emails and ticket replies.
– Personalizable email notification templates
To add that extra professional touch, you
can customize all email templates (including
subject and message), plus you can use tokens
to personalize messages to customers by dynamically
including the recipient’s name and Ticket
ID.
– Comprehensive search/filtering
When logging into the admin panel, you are
presented with a list of tickets. You can
search through these for specific terms, or
filter them by status – including viewing
archived closed tickets.
– FAQ / Knowledge Base admin
From within this section of the admin panel,
you can add and delete FAQ entries, as well
as being able to see how many times each entry
has been viewed.
This allows you to accurately assess the
difficulties that your customers are having
with your sites and products, since those
FAQ entries will likely be viewed the most.
It’s also a great indicator of potential new
products to solve those common problems!
– Canned Responses
No more re-typing the same response over and
over again. Simply enter it once into ‘Three
Pillars’, and next time you answer a ticket
your ‘canned’ response is only a few clicks
away.
– “One touch” add question to Knowledge
base
A single click will add any support ticket
to the knowledge base as a Frequently Asked
Question. As soon as you notice a question
is coming in a lot over a short period of
time, a single click will make it instantly
available for all your customers.
– Desktop “New Ticket” alert application
If you want to cut down on the amount of email
you receive, switch off the “on-open” notifications
in the settings panel and simply leave the
desktop notifier running on your desktop.
Every time a new ticket is opened, you will
be quietly notified so you can deal with it
at your earliest convenience.
Hi Willie
Last year I was on the lookout for a fully
featured Helpdesk script that I could customise
& I install myself. Yours was recommended
to me, I bought it and it works just great.
Having a web based helpdesk means I can
log in and answer my clients questions whether
I’m in the UK, on Crete or Ibiza!
I especially like the FAQ database it allows
me to build, as this cuts down on the questions
I have to answer personally by at least
70%.
I can even install it on multiple domains!
Add to this your support and lifetime updates
and I can’t see me using any other helpdesk
script … ‘3 Pillars’ does it all!
A clean, well thought-out script that ‘does
exactly what it says on the tin’
Sounds good doesn’t it? Imagine being
notified the instant a new ticket is opened, and then
being able to answer customer queries in as little as
FOUR clicks! If I were a customer, I’d be pretty
darn happy with that sort of service, wouldn’t you?
I’ve used several helpdesk scripts in the
past but found them clunky and bloated. I
wanted something easy to use, easy to configure
and most importantly, easy for my customers.
Three Pillars provides all that in one easy
to install package that enables me to run
an efficient Helpdesk and provide a quality
support front-end for my customers.
I really wanted to let you know what I
think of your Three Pillar helpdesk software.
You see, I’d been literally struggling
with providing customer support before your
script.
The script I had been using would only
notify me of new support tickets about half
of the time. And I really didn’t want to
camp out, manually checking my helpdesk
every 10 minutes, day in and day out.
So, when I installed your script and the
notifier desktop software, it was like a
big burden being lifted from my shoulders.
I can’t thank you enough for that.
And customizing the old
helpdesk script to fit my site, don’t get
me started on that! With your script,
on the other hand, personalizing it was
a breeze.
I also love the script’s ability to provide
one-click answers. I never wanted to automate
the process and lose the personal touch
that goes into my replies. With Three Pillars,
though, it makes replying to support tickets
so much
quicker and easier without sacrificing that
personal touch.
Well, I could rattle on a lot longer about
how much I like the script but I know you’re
busy so, thanks again and take care!
Kim Enders,
KimEnders.com
It’s not just a support desk..
it’s the public face of your business, and it’s your
chance to deliver strong and consistent branding and
professionalism, while saving yourself some serious
time!
1) To be seen as professional by your
customers.
Having an automated, centralized, well designed and
reliable customer support system projects the attitude
that you’re serious about your business, and just as
serious about your customers.
It shows that you’re making an effort
to be available to help them in their hour of need,
and that you’re not just a con man after their hard
earned cash.
2) To be able to manage your time effectively.
No more rummaging through countless emails from different
email addresses. No more accidentally deleted or mysterious
lost support requests. And now you won’t have to constantly
check your email or get distracted by customers taking
up your time with the same question over and over.
Just log into the support desk once a
day, then quickly and easily answer all the questions
that are still open.
Assign specific categories to assistants
who have their own unique log-ins, and effectively delegate
certain areas of customer support.
3) To turn a profit on almost every
action you take.
A happy customer is more likely to spend their money
with you again. You need to focus on helping your existing
customers and keeping them as happy as possible, without
taking up too much of your valuable time.
There’s also the signature files that
you can include in all your messages – a fantastic place
to slip a quick affiliate link or two to maximize every
possible income stream!
Now before I go any further, I’d like
to thank you for reading this far. I know I’ve had a
lot to say, but you’ve stuck with me, and I appreciate
that.
Before you check out the special deal
I’ve got for you, I want you to check out the demo site
showing ‘Three Pillars’ in action.
Click here to
view the demo site, and click here to login
to the admin panel – the admin username and password
are “demo” and “demo.”
Your new Help Desk doesn’t have to be
only used for support requests. You could use it to
track your JV partnerships and promotions, personal
communications, scheduling with outsourcing partners…
the list is endless.
As soon as I saw 3 Pillars, Oli and I knew
that it was going to be a better way of supporting
our users than either email or forum.
We’ve been using 3 Pillars on www.wpsmart.com
for a few weeks and are very happy to say
that all of our users seem to love the simple
yet extensive Ticketing and FAQ interface.
The FAQ has cut support time by at least
50% which allows us to concentrate on making
more sales – always a good thing!
Gary Burton
www.wpsmart.com
And on top of it all, you get the 3 major
benefits of centralizing this aspect of your business:
Now you don’t have to set up a new email
account each time you launch a new site. Nor do you
have to check 15 or more different inboxes every day
to make sure you stay on top of incoming support requests
or pre-sales questions.
Just log in to the helpdesk, and everything
is a few clicks away!
I want to make this package really
special for you, and I want you to be absolutely
happy with your purchase (remember the three pillars?
:)).
So, when you purchase today I will
throw in a bonus package of 5 unique, custom designed
templates that you can use with ‘Three Pillars’
to knock the socks off your clients!
These 5 templates are all original
and come with complete XHTML templates, all graphics
and all Photoshop PSD files so you can edit the
text in the headers.
If you don’t want to keep the default
template provided with Three Pillars, just upload
all the template files to your helpdesk, and it’s
done!
I will also throw in a free copy
of my short report entitled “Don’t Over-Promise,
Over-DELIVER!”.
This is one sales and marketing tactic
you don’t hear about very often from the “gurus”,
but believe me they’re all working hard to do it!
This report covers what not to do
when planning your product offers, and also exactly
what you SHOULD do to make sure your customers are
as happy as they can be.
Over delivery is something all salesmen
should strive to do – a customer who has received
more than they expected is a) more likely to buy
again, and b) highly likely to rush off and tell
their friends about the fantastic offer they just
got.
Wouldn’t it be nice to have your own
army of salesmen, working for free? Everything you
need to train your own is right here in this short
report.
Free
Lifetime Upgrades. We use Three
Pillars HelpDesk ourselves, and are constantly looking
for ways to improve the software. When we do upgrade
the software, the upgrades are written to be installed
easily on top of existing installations.
When you purchase and register the
software, we will notify you any time that there
is a free upgrade available. Registering the software
also allows us to easily replace your copy should
you ever require that.
When you purchase ‘Three Pillars’ you
are protected as a consumer by our 90 day money back
guarantee.
If you are unhappy with your purchase,
please contact me and I will do everything I can to
make you happy. If it turns out Three Pillars doesn’t
suit your business, you are entitled to a full refund,
no questions asked within those 90 days.
Grab
your copy of ‘Three Pillars’, install it, try it
out and see how much time and effort you save. If you
don’t save a ton of time or feel that the extra professionalism
you now exude was worth the money, I’ll refund your
purchase, simple as that.
Having a customer support system is one
of the ground rules of Internet Marketing that almost
no-one talks about, but what’s the famous rule of thumb
when we’re talking about “gurus”?
“Do as they DO, not as they say…”
Look around -All of the really successful
marketers have centralized their support systems? And
why is that? Because it works…
It saves
time and makes answering customer support requests a
breeze, and could even turn into a nice little profit
center for you!
When you’ve got a dozen or more websites
in the near future, or if you’ve got that many now,
wouldn’t it be nice to only have a single virtual “in
box” to check for all your customer support queries?
Wouldn’t it be nice to be able to answer
support requests in as little as FOUR clicks?
Think how much time you’d have to spend on more productive
areas of your business, and think how happy your existing
customers are going to be. Remember – a happy customer
is a repeat customer!
Wouldn’t it be nice just to have more
family time – because by finally getting organized,
you suddenly have more free time?
Download
your copy of ‘Three Pillars’ now (this is
the cheapest it’s EVER going to be!), and be up and
running in a matter of minutes. You can access the product
via a secret download page immediately after your purchase.
‘Three Pillars’ software
Installation
Manual (PDF)
BONUS #1:
5 HTML Templates
Advanced Power Features
Desktop Ticket
Alert software
Installation
Video
BONUS #2: Over-Delivery
Report
If you’ve ever wanted to set up a special
website just so people can contact you, now is your
chance. Go and get yourself a new domain name, something
like “ChatToBob.com”, “JVWithMike.com”, “AskSamNow.com”
or “JoesHelpDesk.com”, then download and install your
copy of ‘Three Pillars’. You’ll be a “in control” in
no time 🙂
Willie Crawford
P.S. – Having a help desk isn’t
just the latest fad, or the hottest viral thing-ummy-jig,
or even the latest “groundbreaking guru secret”. It’s
smart business.
The ‘Three Pillars’ are here to stay.
They’re a fundamental part of running a successful business,
and a support desk is essential. If you want to be successful
in the long run, order your copy now, and invest in
your business future.
Installation takes just a few minutes.
You can have your brand new helpdesk up and running
in less than 10 minutes from now. Use it for a few weeks,
and if you’re not totally delighted, simply ask for
a refund. Order now, you won’t be disappointed!
I’m already very happy with this system.
In less than 5 minutes, I had 20 different
categories of product support setup and tested
the system. Willie, this thing is really going
to solve a lot of problems for me.
Like you and nearly every other marketer
on the planet, I get hundreds of emails every
day! Losing support emails in that mess is
like playing Russian Roulette with my customers.
It was only a matter of time before I had
some very angry customers.
But with The Three Pillars help desk system,
I’m able to respond to these important requests
immediately, while helping my customers see
that they get only top-notch service from
my business.
I had only one complaint/suggestion about
the software, I thought…but after I sent
the suggestion to you, I discovered that you
had already anticipated my suggestion and
implemented it.
I’m so happy I can finally automate AND improve
my support communications with this system.
I just HAD to tell you how much I’ve enjoyed
using my Three Pillars Help Desk!
Responding to my buyers and subscribers in
a timely manner is very important to me, so
being able to know WHEN a new message comes
in is extremely helpful. I love that feature!
The one-touch answers section really helps
to speed things up too. I can’t imagine why
anyone would want to use a different help
desk software!
Thanks for a very useful product! I’m looking
forward to your next one. You seem to know
exactly what busy marketers like me needs!
Just wanted to drop you a note to say I’m
really pleased with Three Pillars Helpdesk
System.
The top three features that impressed me
most were:
1) The ease of installation (the installation
videos made installation a breeze)
2) The ease of use (I didn’t even have to
read the user manual)
3) Feature-rich options like one-click canned
response and desktop notifier
And the life-time guarantee won me over
immediately!
It is true that every marketer should use
a helpdesk system to manage their online
business and support their customers efficiently
and effectively.
In fact, superior customer service IS a
key differentiator in today’s competitive
online environment – and the Three Pillars
Helpdesk System has helped me gain an unfair
advantage online i.e. the WOW factor.
After trying out several helpdesk systems
I stumbled upon “The Three Pillars Helpdesk”
and spent the rest of the day changing all
my sites over to this system!
The features are everything you could ask
for, it looks great and is easily editable
to your site’s design and the best part –
it works, every time.
My company is now more professional, more
organized and my time on support is now optimized
with this highly recommended tool.
David Allen
www.kiosk2.com
I have to say I am sorry I didn’t find
out about your system first! Before finding
your three piller help desk system I used
another solution that was nothing but problems
from the get go and lacked support for their
software to say the least. Your system has
just the right features needed to quickly
and effectively support my clients.
It was quick and easy to install and I had
it in place and ready for service within
15 minutes. I especially like the desktop
notifier software that comes with it so
I can be notified immediately of an issues
as soon as they are submitted.
I highly recommend your help desk system
and give it my “Best Damn Seal of Approval”
“As my business grew I had
the problem of what helpdesk ticketing
system to use.
From insane price tags with
a customer interface that is like the
control panel of the space shuttle, to
software propositions that make no sense…
Willie Crawford’s Three
Pillars Helpdesk fits the ‘Keep It Simple,
Silly’ bill perfectly at a price that
I simply could not believe. Please use
this testimonial anywhere, anytime, anyhow
because I am proud to use your system.â€
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All orders are protected by SSL encryption – the highest industry standard for online security from trusted vendors.
Three Pillars Help Desk Software – The Support Desk Designed For And By Internet Marketers is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.
